The decision to have new appliances, or a whole heating system, installed is often big one. From your, the customers’ perspective, the investment of your time, and money, is significant. It is difficult to understand:
To help you through what can be a difficult process, here at Central Heating Services, we offer bespoke installation services, our team will be on hand to guide you through every step of your new installation. We provide advice, and guidance, from initial quotation, to installation and then finally to post completion support. Our installation team are experts in a range of fuel types and will give you their time-served knowledge to ensure the most appropriate new installation within your home.
Our installations are focused around your needs, the most suitable fuel type for your property and value for money. We are not biased, or limited, to any one type of fuel, or appliance, but focus on the best solution for you. Our quality, underpinned by our accreditation, knowledge, experience, and quality assurance terms, has been designed to give you peace of mind throughout the installation process.
We have set out an overview of the steps we take with any new installation:
When you call Central Heating Services to discuss a new installation our administration team will arrange an appointment for our customer support team, a renewable surveyor or an experienced senior technician, to come to your home and assess you needs for the most cost effective new installation. All visits, and quotations, are free of charge with no obligation to purchase.
When on site, we will review the current systems, and fuel types, you have at the property. We undertake, as far as we are able, a full survey to identify all aspects that might affect the installation. We will also discuss with you your objectives and any other factors, such as carbon saving aspirations, you might have. We will then advise on the best upgrades, new systems or appliances available for your new installation. We will incorporate all of the factors in order to provide a quality value for money quotation.
After attending your property, we will design, and then quote the price, for your new installation. We produce a fully specified quotation for you to approve and forward this to you within 48 hours of the visit. If your installation requires more specialised advice, or is of high complexity, the quote process may take longer but you will be advised of this at the time of the survey. All of our quotes are valid for one month to give you the time you need to consider the options and designs provided. We will call you the day after the quote has been sent to ensure you have received it. If we haven’t heard from you within a further week a member of the customer support team will give you a courtesy call to see if we can help with any aspects or provide any further information required.
All of our quotations have an “Acceptance” slip attached to them. If you are happy accept our quote, all you need to do is either:
We will then process your quotation through to our installation team and provide you with a date and time frame for your new installation to be completed. At this point we will require you to have paid your deposit to secure the booking.
If, when we arrive to commence the work, you wish to amend any of the details, or specifications, from the quotation our installation team will contact the customer support team so that we can discuss the practical, and financial implications of the changes. We will discuss, agree and price any variations at this point. We will ask you to confirm, either in writing or by e-mail, acceptance of the variation you have requested. If any unforeseen issues arise during the installation, that have either a safety or practical implications, we will discuss this with you at the earliest opportunity and agree any remedial actions. Remedial actions will also need your written, or e-mail, approval.
Our installation team will come along to your property to fit all your new appliances and systems. Our fully qualified installers, and electricians, will ensure the equipment is fitted in line with current building and safety regulations. When appliances are commissioned, we ensure they are working correctly, tested and meet compliance requirements.
Once your installation is fully complete we will:
When your installation is concluded, we ensure that all documentation regarding warranties and sureties is completed and submitted for you. Where necessary, we also ensure matters are concluded with Building Control. We also undertake quality audits to make sure that installations have been completed properly. This can be way of an audit visit or via a telephone questionnaire.
Central Heating Services is in contact with you through every step of your installation and will ensure that you receive quality service from start to finish. We aim to be supportive, progressive and innovative.