You are entitled to access our 24-hour call centre on phone number 08000 284 169 to receive help if your boiler or central heating system is not working.
To qualify for our outstanding service and maintenance contracts, contact our service centre on 08000 284 169 to arrange your first service and full system survey both fully included in the £72.00 inspection fee, following this inspection your cover plan will commence.
Call outs will be authorised dependent on the option that you choose below:-
Boiler annual service and access to our 24 hour call out service.
Included in plan is the annual service of the gas boiler only, any parts or additional labour is charged at our standard rates, we offer a 24 hour response to emergencies, however the attendance and any parts required are charged at our standard rates. Plus you receive our Gold card, providing a 10% discount on any additional work, this does not apply to the cover plan monthly payments.
Price from £7.20 per month including VAT
Boiler annual service, all boiler breakdowns, parts and labour.
The system and controls are not covered by this plan; however we provide access to our 24 hour call out service, the attendance and any parts required are charged at our standard rates. Plus you receive our Gold card, providing a 10% discount on any additional work, this does not apply to the cover plan monthly payments.
Boiler annual service, all boiler breakdowns, parts and labour, parts and labour for the system controls are covered by this plan, not the *system, we provide access to our 24 hour call out service, the attendance and any parts required are charged at our standard rates. Plus you receive our Gold card, providing a 10% discount on any additional work, this does not apply to the cover plan monthly payments.
Price from £21.60 per month including VAT
Fully comprehensive. Boiler annual service, all boiler breakdowns, parts and labour, parts and labour for the system and controls are covered by this plan, we provide access to our 24 hour call out service, it includes emergency only, home electrics (subject to periodic inspection). Plus you receive our Gold card, providing a 10% discount on any additional work, this does not apply to the cover plan monthly payments.
Your central heating insurance will commence 30 days after receipt of your completed application and first payment.
Controls are defined as the water circulating pump, the motorised valve or valves, time controller/programmer, room thermostat and cylinder thermostat.
*System is defined as the radiator valves, radiators, expansion tank/vessel, hot water cylinder, above the ground and non-buried pipe work directly associated with provision of central heating, excluding any taps and their direct supply.
You are not entitled to a replacement appliance under these covers and we will not be responsible for any associated installation costs.
Emergency electrics means a call out to an electrical fault, however the attendance and any parts required are charged at our standard rates.
If you are paying by Direct Debit, you must be fully up to date with your payments; failure to do so may restrict the policy and our attendance.
Boiler servicing and standard repair work authorised by us will be carried out during normal working hours only, which are typically Monday – Friday, 9am to 5pm.
Breakdowns are covered 24 hours a day 365 days of the year.
You must operate your equipment in line with the manufacturer’s instructions and must not modify it.
Your equipment must not have been lost, stolen, misused, neglected, poorly installed, subject to malicious damage, damage caused by accidents or damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or water.
Your equipment must not be subject to a current recall either by the supplier or the manufacturer.
Your equipment must be used in a domestic environment. Equipment used in a non-domestic or commercial environment must be subject to our prior approval in writing.
We are not liable for the cost of repairs if there is no fault found with the equipment, cosmetic repairs (e.g. damage to paintwork, dents or scratches), or where there is any problem with the supply of electricity, gas or water, or any costs arising from difficulties in getting to the equipment.
Repairs or payment will not be approved for costs arising from being unable to use your equipment or for any other loss or damage not included under your cover, including any costs to remove or reinstate built-in or fitted equipment
Not included under this cover:
Repairs arising from scale damage to the system;
The turning on or seasonal lighting up of the equipment and adjusting switches and controls except following on from an approved repair under this cover:
Any part not defined in these Terms and Conditions, for example energy management systems, shower pumps, or immersion heaters or solar panels together with their associated pipe work and controls;
Any water pressure adjustments on sealed systems, except those connected with a repair approved under this cover;
Repairs arising from system sludge or blockages;
Hot water cylinders that hold more than 40 gallons or 182 litres;
Boilers which exceed 200,000 BTU/HR 58.6KW input;
Repairs arising from convector heaters or from towel heaters, towel rails; or the cost of replacing your equipment;
Any Central Heating, Gas or Electrical upgrading or improvement work required as a result of legislation, Health & Safety or otherwise, or to meet current standards.
Other exclusions:
Your right to change your mind:
You may cancel the cover 14 days after you receive your cover document and receive a full refund; we reserve the right to charge a £20 administrative fee.
Cancellation:
If you are not satisfied with any of the services we provide or the way in which we have exercised our discretion you can ask for your case to be reviewed by Central Heating Services Limited and a final decision will be made by the Managing Director.
Your telephone calls may be recorded to monitor and improve the quality of the service provided.
Your details will be held and used by Central Heating Services Limited, and selected contractors acting on our behalf to administer your cover. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. If you have given us permission, your details may also be used by us or third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please write to the Data Protection Officer at: Central Heating Services Limited. To help keep your details accurate, you can ask us for a copy of your details to correct any inaccuracies. To improve our service we may monitor or record our communications with you.
This cover is for the benefit of the cover holder only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the cover. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.
We will communicate in English and English Law will apply unless we have agreed otherwise with you. Nothing in these conditions will reduce or affect your statutory rights; for further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.
With our permission you can transfer your cover, to a new owner of the central heating system by giving us written details of the new owner. Your cover cannot be transferred to any other central heating system.
At the end of your maintenance cover, we will write to you about renewing.
We may not renew your cover if in our opinion your equipment has reached the end of its useful life.
We offer a number of services for customers who have disabilities. In particular we can provide this document in large print or audio formats. For further information please telephone us on 08000 284 169
